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How best to support hybrid work moving forward and where the contact center should go next are among the questions that’ll be top of mind for many attendees.

How enterprises gather and use personal information like biometrics will be key to using VR and metaverse technologies ethically.

In the latest edition of the No Jitter Roll, we cover Microsoft closing the deal on Nuance and recap some of the latest articles previewing Enterprise Connect sessions.

CPaaS adoption has increased since the pandemic, as enterprises now move past simple use cases with the help of low-code/no-code platforms.

As enterprises brush off their return-to-office plans, enterprises need to keep workplace culture front and center.

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